Thank you for trusting us with your Shipping. Please note, by the grace of god, we have now shipped close to 4000 paintings world over and we look forward to shipping your product too :)  Our Shipping partner is Saranam Logistics-courier@saranamlogistics.com (Owner : Mr.Vijaykumar)

Kindly specify the exact date you would like to take delivery of the product. Please note that we work around these dates and hence once the product comes in from our units,  we will not able to store these in our gallery for more than 2 working days owing to lack of space and a weekly fumigation routine. Please note that as per new international shipping norms, Magnets cannot be shipped out of the country. It can be shipped anywhere within India

Shipping Process:

1. Item is picked from the gallery and taken to courier office

2. Item is packed thoroughly for shipping. 

3. The photo of the packed item and weight is shared with the customer

4. The various cost options (if applicable) are also shared with the customer

5. Once the customer chooses the option, then customer can pay the shipping company directly (account details below)

6. On receipt of payment, the shipping will be done and awb details will be shared with the customer

7. We request the customer to take a video during the opening the package to ensure all is correct. please read the FAQ below. 

8. We look forward to the customer confirmation once the item has reached them safely. 

Some FAQ's

1.How long will my shipment take to come?

Generally to the USA, it takes anywhere between 3 - 6 business days. Within India, around 2 - 4 business days and other countries the same as USA. 

2. Will my shipment arrive safely? 

Rest assured, the courier people we use, may be a bit more expensive, but they do a very good job of packing and reaching the customer place on time and intact. Please do read our testimonials to prove the same as well. We do shipments all over India, USA, Europe and Asia on a very regular basis.  

3. What if there is breakage during the shipment? Do we need to insure the same?

CHAYA uses wooden frames + only acrylic (flexi glass) to frame most pictures except for the antique pictures that are already framed in glass. Flexi glass- while is not easily breakable, care needs to be taken to ensure it does not get scratched. We have sent up to 40 kgs of big tanjore paintings to the USA, during the Christmas holidays, where there is always a rush and the weather is cold. There has been no problem. However, everything is a case by case basis. If there is some breakage, we can always try and work things out to get the best possible solution. We have a good relationship with our courier partners. PLEASE NOTE: Just so we there is complete accountability, please make sure pictures or a video is taken during the unpacking of the items received from Chaya. Also please kindly note that, We will not accept pictures taken after the unpacking is fully done and the packing has been discarded. There have been cases, where the items were damaged later and the shipping partners were held accountable. Hence, we kindly request your cooperation in this regard.  

However if you are really concerned, then it would be best to insure this so we can then claim any damages. We definitely recommend insuring the shipment for all high value items (say over Rs.50000) 

4.  Other shipping vendors ok? 

Please note while we recommend our logistics partner with whom we work regularly, you are also welcome to go with any shipping company if you find better rates. Like we work with our shipping partner, Our only condition is, your chosen courier will need to pick up the painting from CHAYA as is, pack and send this to you safely. We are not equipped to undertake any packing whatsoever and we will not be responsible for any damages once it leaves our gallery premises as well. Shipping coordination with your chosen carrier will be only with you directly once it leaves our gallery premises. 

5. What if i feel the shipping charges are very high?

Once the item is collected from CHAYA , it is taken to the shipping office & it is packed and weighed. If the customer at this time of the process, decides they dont want this shipping option, they would still need pay for the packing charges (as mentioned on the email) & local transport charges of Rs. 300 back to the gallery. 

Saranam Logistics payment details:  

GPay - 9840025669.  -  SARANAM LOGISTICS  | UPI ID - SARANAMLOGISTICS@ICICI

SARANAM LOGISTICS | BANK NAME: ICICI BANK | IFSC CODE : ICIC0000276

CURRENT ACCOUNT NUMBER : 027605005093